Rental and Leasing Metrics

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RL-G-1 Dealer to establish and grow a short-term rental fleet of terminal tractors. Rental fleet must be 100% made up of TICO units. Any exceptions will be reviewed on a case-by-case basis with approval from Regional Manager. Short-term rental shall be defined as units available for week-to-week, or month-to-month rental. 10 Points Available

Key Evaluation Metrics

Fleet Portal: TICO will validate that a fleet portal has been setup in the EDGE system with loaded VINs

Criteria

Value

100%

10

<100%

0

RL-G-1 Dealer to establish and grow a short-term rental fleet of terminal tractors. Rental fleet must be 100% made up of TICO units. Any exceptions will be reviewed on a case-by-case basis with approval from Regional Manager. Short-term rental shall be defined as units available for week-to-week, or month-to-month rental. 10 Points Available

Key Evaluation Metrics

Fleet Portal: TICO will validate that a fleet portal has been setup in the EDGE system with loaded VINs, under a Rental Depot, and associated quantity of units in relation to quantity reported on Monthly Dealer Survey.

Criteria

Value

100%

10

<100%

0

RL-G-2 Leasing Program- Dealer to establish and offer both traditional finance and full-maintenance lease products for New TICO Units to customers in AOR. 10 Points Available

Key Evaluation Metrics

Self-Certification: Dealer will certify the are using Rate Calculator Tool for full maintenance lease contracts.

Criteria

Value

100%

10

<100%

0

RL-PE-1 TICO Rental & Lease Specialist: Dealer to maintain a requisite number of specialists dedicated to rental and leasing of TICO products according to the TICO Annual Business Plan. TICO Rental & Lease Specialist must be dedicated to the rental and lease of TICO Products; however, TICO Rental & Lease Specialist may represent additional complimentary products at Dealer where strategically applicable (AOR dependent). TICO Rental & Lease Specialist to be an expert in the TICO product line, including features and benefits, quotation, specifications, TICO service and parts procedures, rental and leasing, and the target customers within Distributor’s AOR . Dealer may combine TICO Sales Specialist and TICO Rental & Lease Specialist into one position. 10 Points Available

Key Evaluation Metrics

Dealer Key Contacts Report: TICO will validate that Rental and Lease contacts have been provided in the Dealer Key Contacts reporting and validate against TICO Dealer Annual Business Plan

Criteria

Value

100%

10

<100%

0

RL-T-1 TICO EDGE Fleet Portal: Dealer to utilize and actively maintain a fleet portal in the TICO EDGE platform for all rental and lease assets to allow for seamless execution of service events between TICO’s dealer network and TICO Uptime Center. All trucks to have EDGE CONNECT enabled. 10 Points Available

Key Evaluation Metrics

Fleet Portal: TICO will validate that a fleet portal has been setup in the EDGE system with loaded VINs, and associated quantity of units in relation to quantity reported on Monthly Dealer Survey.

Criteria

Value

100%

10

<100%

0

RL-T-3 Customer Relationship Management (CRM): Dealer to utilize and maintain a CRM to manage interactions with existing and prospective customers throughout the terminal tractor rental & lease process. 10 Points Available

Key Evaluation Metrics

Self-Certification: Dealer will certify the are using a CRM System to track all rental and lease contracts

Dealer to share opportunity pipeline report / lost opportunities with TICO Regional Manager for review as part of recurring monthly strategic call.

Criteria

Value

100%

10

<100%

0