---
title: "TICO Distributor Technology Policy"
slug: "tico-distributor-technology-policy"
updated: 2026-11-09T20:15:22Z
published: 2026-11-09T20:15:22Z
canonical: "knowledge.ticotractors.com/tico-distributor-technology-policy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.ticotractors.com/llms.txt
> Use this file to discover all available pages before exploring further.

# TICO Distributor Technology Policy

---

Objective

This policy outlines the requirements and procedures for TICO-authorized distributors (“Distributors”) to utilize TICO and TICO-authorized systems related to the sale of TICO products and the sale and/or provision of parts and service for TICO products to their fullest extent. The objective is to ensure that each authorized Distributor location fully and correctly utilizes all systems affiliated with the TICO Distributor Agreement in fulfilling their contractual obligations thereto.

**Policy statement**

TICO provides web-based platforms to assist the Distributor and TICO with execution and related communication respective to the functions of product sales, service, and parts. The expectation is that the Distributor fully utilizes these platforms. Access is intended for business purposes only and requires that Distributor personnel only utilize their Distributor email account as the registration email. Any attempt to use a personal email account for registration will be denied.

**Platform Summary**

1. **TICO Knowledge** - is the searchable online documentation library containing manuals, service field notices, schematics, bulletins, sales tools, and other important information.
2. **TICO Edge** - is the primary interface between the “end user” and the Distributor service department to manage the repair process. It is required that the Distributor utilize the following functions with EDGE for every case. The sub-points below are a high-level summary of the main components of the TICO Edge platform.
  - Service Request – the Distributor must have a main point of contact. It can be a single email or a group email that responds in a timely manner to customer requests.
  - Case Management – the Distributor must record all pertinent information related to the vehicle and customer, case required attributes, and relevant communications involving the customer, Distributor, and TICO.
  - Warranty submittal – the Distributor must have a complete primary case to include notes, operations, VRMS coding, cause, complaint, and correction documentation. This can be submitted via the following method.
    - Sub-case – the Distributor must provide the estimate and Distributor invoice to the Uptime Case so that the warranty group can review for approval and payment.
    - API Integration – the Distributor must follow the documented submittal process via API directly from the Distributor primary case.
3. **Edge Parts** - provides technical parts diagrams and the order platform for the Distributor to access pricing and availability. The Distributor must utilize only this platform for ordering and only contact PDC customer service in emergency situations.
4. **Edge Connect** - is the telematics backbone provided by Geotab to publish EDGE information including engine hours, mileage, fault codes, and locations to the end customer. However, Distributors have access and are encouraged to view the Geotab portal to see units in operation in their respective AOR.
5. **Distributor SharePoint**
6. **Future Platforms** - TICO is investing in future platforms to reduce the need for email and phone communications and to provide its Distributors and end customers with information pertinent to product sales, service, and parts. It is expected that the Distributor will take part in any training offered related to new platforms when available. All required Distributor personnel should be able to demonstrate proficiency in current and future relevant TICO platforms.

**Confidentiality – Registration and Notification of Employee Departure**

1. Many of the platforms require unique sign-on credentials. Refer to Section 1 of this policy statement for those requirements.
2. Onboarding and Offboarding - TICO requires that the Distributor inform TICO within 48 hours of personnel changes so that relevant access can be granted or revoked to maintain confidentiality and security related to TICO’s business within all related platforms.

**Fee Schedule**

**TICO Edge** – the Distributor must have a Pro Portal for each physical location. These are notated on the TICO Distributor Locator Map. Any location where service can be obtained or mobile service accessed, the fee is $150 per month. Billing will occur quarterly and in arrears.