How to Submit a RMA

Below, you find the steps for submitting an RMA in the TICO Parts Catalog.

1. Go to the TICO Edge Parts Catalog

2. Navigate to order Order History > RMA

3. Click “Start a New RMA” on the left-hand side.

4. Enter your PO into the PO Number Search Box and hit Search.

   Note: You may use other search methods if preferred.

5. Select the part you want to return

6. Select the correct reason code for the return.

7. Enter the details/ explanation of the return

8. Click Submit