---
title: "Parts Metrics"
slug: "parts-metrics"
updated: 2026-11-09T20:29:55Z
published: 2026-11-09T20:29:55Z
canonical: "knowledge.ticotractors.com/parts-metrics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.ticotractors.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Parts Metrics

#### P-P-1 Dealer Parts Policy: Dealer to follow TICO Dealer Parts Policy policies and procedures. 10 Point Available

**Key Evaluation Metrics**

Self-Certification: Dealer will certify the have read and implemented the processes from Dealer Parts Policy published on TICO Knowledge annually.

| Criteria | Value |
| --- | --- |
| 100% | 10 |
| <100% | 0 |

#### P-PI-1 Minimum Parts Inventory: Dealer shall maintain a minimum inventory to support the truck population in its AOR in order to reduce unit down orders and associated customer downtime. Minimum to be mutually agreed upon during Annual Business Plan review process. 20 Point Available

**Key Evaluation Metrics**

Order Activity: TICO will look at prepaid orders vs customer pay orders.

| Criteria | Value |
| --- | --- |
| >80% | 45 |
| >65% | 25 |
| >50% | 10 |
| >20% | 5 |
| <20% | 0 |

#### P-T-1 TICO EDGE PARTS: Dealer to implement and utilize the TICO EDGE PARTS E-Commerce parts platform for parts identification, pricing, availability, and ordering. 10 Point Available

**Key Evaluation Metrics**

Order Activity: TICO will analyze web orders vs manual orders (email, fax, calls).

| Criteria | Value |
| --- | --- |
| >90% | 10 |
| >80% | 5 |
| <80% | 0 |

#### P-PR-1 National Accounts: Dealer to be aware of TICO’s National Account list and participate in supporting National Account units within Dealer’s assigned Area of Responsibility and through TICO sponsored National Account programs. 10 Point Available

**Key Evaluation Metrics**

Self-Certification: Dealer will certify the have read and implemented the processes from National Account Policy published on TICO Knowledge annually.

| Criteria | Value |
| --- | --- |
| 100% | 10 |
| <100% | 0 |

#### P-PR-2 Dealer to utilize TICO Aftermarket programs to grow business not only in support of TICO vehicles but for All-Makes opportunities. 15 Points Available

**Key Evaluation Metrics**

Aftermarket Programs: TICO analyzes percent of total orders vs aftermarket order value.

| Criteria | Value |
| --- | --- |
| >2.5% | 10 |
| >.05% | 5 |
| <.05% | 0 |