April 2023

Getting Started & Help

The Getting Started & Help menu offers a variety of options to help you familiarize yourself with the Fleet Management Application and make the most of its capabilities.

Dashboard & Analytics

Dashboard

The Dashboard is a personalized view of your fleet reports.

Customizing the Dashboard

1. Using the Main Menu on the left, find and click Dashboard & Analytics > Dashboard.

2. To hide a report, click the X in the top-right corner of the report.

3. To show any hidden report(s), click the Show hidden reports button near the top-left of your screen.

4. To move a report, click and hold the title of the report and move to the desired location.

5. To download the report to Excel, click the report. Once it is downloaded, open the report using Excel.

Adding reports to the Dashboard

1. Select one or more categories of report templates at the bottom of the Dashboard page and click Get started.

2. Select the report templates you would like to add from the Dashboard Report Templates window, and click

Next step.

1. Toggle Include me as a dashboard viewer to On to include the report on your own dashboard.

2. Use the Groups dropdown menu to select who will see the report and click Next step.

3. If necessary, enable the appropriate rules to run the reports.

W. Click Create reports to save your changes and add the reports to the dashboard.

* NOTE: Reports can also be added to the dashboard using the Report Views page. See Assigning Reports to the Dashboard to learn more.

Active Insights

Active Insights leverages data to provide clear push-based insights for fleet managers. Using our data analysis and AI models, Active Insights helps transform your data into measurable cost savings by recommending what you can do to optimize your fleet.

Viewing insight cards

Select Dashboard & Analytics > Active Insights.

1. Click View Insight and/or View Issues to see details regarding the insight and implement recommendations.

* NOTE: If no insight cards appear, check again soon. Insights are updated regularly based on new data coming in from your fleet, as well as new insight types being added to Active Insights. Refer to the Active Insights User Guide for more information.

Analytics Lab

The Analytics Lab is a suite of experimental Apps designed to provide performance insights that help fleets make informed business decisions.

Viewing the Analytics Lab

1. Select Dashboard & Analytics > Analytics Lab from the main menu.

2. Use the tabs at the top of the page to view All experiments, New, Upcoming, or Expiring experiments, or use the search bar to search for a specific experiment.

3. Click Try It to use an experiment.

4. Bookmark experiments using the Bookmark This Experiment button on each experiment card.

Fleet Industry Trends

Fleet Industry Trends is a report based on intelligence data gathered from the Fleet Management Application. The report is updated monthly and displays in-depth information on fuel economy trends, idling percentages, and hazardous driving incidents.

Viewing the Fleet Industry Trends report

1. Select Dashboard & Analytics > Fleet Industry Trends from the main menu.

2. Use the toggle in the top right-hand corner of the page to switch between Metric and Imperial units.

3. Scroll to view reports organized by Fleet Composition, Idling Trends, Fuel Economy, and Driver Safety.

Map

Tracking assets on the map is important for any fleet. Knowing where assets are at any time is imperative for daily productivity, and provides an overview of the fleet. Use the Map to view the current position and status of assets.

Viewing locations on the Map

1. Select Map > Map from the main menu.

2. Zoom into an area by double clicking, clicking the + sign, or by scrolling the mouse wheel.

3. Zoom out by clicking on the – sign, or by scrolling the mouse wheel in the opposite direction.

4. Search for an address by typing it into the search bar.

Viewing assets on the Map

Location is automatically displayed for fleets of less than 50 assets.

If there are more than 50 assets in your database, click the dropdown arrow to the right of the search bar and select the assets to view, or click Select all to view all assets.

Click Status to view assets that are Driving, Stopped, or Not Communicating from the dropdown menu. Click Zoom to list to display all assets currently in the asset list on the map.

Click Match list with map to update the assets currently visible on the map. When this checkbox is not checked, moving the map or zooming in does not update the asset list.

Each asset is displayed by current driving status: Assets and their statuses are listed to the left.

Assets currently moving are listed first, followed by assets that are stopped.

Each asset’s shape changes depending on its status: Driving = navigation arrow

Stopped = square

Stopped inside zone = location marker Charging = lightning bolt

Exceptions = triangle with exclamation mark

Circular icon shows a total number of vehicles present in the area when the area is too large to display individual icons at the selected zoom level. Hover over the circle to view a breakdown of the number of vehicles in each status.

To zoom in on an asset, select it from the list on the left.

Hover your mouse over an asset to see the current speed (if driving), or the time of arrival (if stopped).

On the Mobile version, use the Map mobile layout to select assets and view assets details in a collapsible window, while still maintaining visibility of the Map.

Tracking assets

There are various types of asset tracking:

Standard tracking: Asset location on the map are refreshed every 15 minutes based on the last known position of the telematics device.

Active (near real-time) tracking: Devices subscribed to an Active Tracking plan deliver positional updates at a higher frequency.

No tracking (Personal Mode): Drivers and fleet managers temporarily hide asset tracking for features that use GPS in the Fleet Management application. Personal Mode should not be used with compliance features.

Restricted Data Mode (Feature Preview): drivers and fleet managers can temporarily forego recording GPS coordinates and GPS-based exceptions.

Sharing asset locations

1. Select the asset for which you want to share location information.

2. Click Share asset location from the dropdown menu.

3. Use the provided shareable link to allow others to temporarily view the asset’s location. When a conventional address is not available, the asset’s last known latitude and longitude is displayed.

* NOTE: The shareable link to view an asset’s location expires when the asset reaches its scheduled destination, or when a user-specified time window ends.

Map views

The Map displays North America by default.

Changing the Default Map View

1. Select Map > Map from the main menu.

2. Zoom into the area you want to display.

3. Click the Map Views at the top of the page, then select Save this map view.

4. In the Save Map View popup window:

5. Select the Viewport checkbox to save the area of the map currently displayed. Select the Settings checkbox to save all related Map settings.

5. Enter a name for this new view and click Save Map View.

W. Click your username in the top-right corner of the page, then select Options.

7. Under the Map Settings tab, drag the view just created to the top of the View organizer.

e. Click Save when complete.

Additional Map options

While you are using the Map, the Map options drop-down arrow at the top of the screen provides additional display options:

Clear map: Clears any assets currently displayed and shows the blank map. Groups filter (Feature Preview): View assets based on Built-in and User groups. Views: Change the map view, save a map view, or lock a map view.

Map type: Changes your map provider. The new map provider can be set to default by selecting your username on the top-right of the screen, and selecting Options then Map Settings.

Show traffic: Displays a traffic map of the area.

Show legend: Displays or hides map symbols from the bottom of the map.

Show routes: Adds new routes directly from the map, or shows existing routes on the map.

Show zones: Adds and removes zones from the map, and can display default zones or all zones.

Show label: Customizes the information shown in each asset label.

Trips History

Displays where an asset has traveled.

Viewing the Trips History report

1. Select Map > Trips History using the main menu.

2. Select the asset(s) you want to view to load their trip history details.

3. Use the Options to include archived data, exclude stops, show the latest and current trip, and trip categories (Feature Preview) in the search results.

4. The dark blue bar contains the trip date, asset name, assigned driver (if there is one), and assigned groups, as well as the total stop duration, total driving duration, and total distance traveled for the day.

5. Click Show all trips to display all trips for the day on the map, or click Show trips in the dark blue asset bar to show all trips for a particular asset.

W. Select a trip below the blue bar to display the breadcrumb path for that trip on the map.

7. Use the forward and back arrows to the left of the date to change the date.

* NOTE: Click the Live Positions button to return to the Map.

Trips Summary

The Activity and Trips Summary report summarizes where assets have traveled on the Map and provides totals for distance traveled, driving time, and idling for the date range selected.

Viewing the Trips Summary report

1. Select Map > Trips History and click the Summary button at the top of the page to view a summarized version of the report.

2. Hover your mouse over the pie chart on the right for detailed information on time spent in customer, non- customer, home, and office zones (a pie chart only appears if more than one asset is selected), and assets that have not reported any distance for the specified time frame.

3. Click the Detail button to return to the Trips History report.

Routes

For more information about the Routes feature, refer to the Routes section of the Product Guide.

Zones

Zones

Zones are virtual perimeters around a geographical real-world area. They are used to identify important locations such as offices, customer sites, delivery locations, and more. Zones assist in establishing driver accountability, increasing productivity, and tracking high value assets.

Adding zones

1. Select Map > Zones… > Zones from the main menu.

2. Click Add at the top of the page.

3. Select points on the Map to outline the zone. Click the first point to finish the zone.

4. Create a Name for the zone and customize its settings.

5. Save when complete.

* NOTE: You can also add zones directly from the Map using the Add zone button.

Viewing asset information

1. Select Vehicles & Assets from the main menu and select the desired asset.

2. The Vehicle ID number (VIN), Odometer, and Current engine hours fields are populated automatically, although users can edit these fields if needed. (The device type and serial number fields cannot be changed.)

3. Enter or change the Description, License plate, Comments, or State/province.

4. Click Save on the top-left when complete.

Advanced asset information

The Asset Edit page allows users to customize settings and view information related to the asset and device. These settings are organized under the following six tabs:

Driver Feedback

Audible in-vehicle alerts can improve the on-road driving behavior of your drivers by notifying them of unsafe or potentially risky driving events.

Enabling driver feedback

1. Select Vehicles & Assets from the main menu. Select an asset from the list to view its information.

2. Click the Audio feedback tab at the top of the page.

3. To enable feedback options, set Enable audio feedback to On.

4. Make adjustments to any options as necessary.

5. Click Save when complete.

Feedback Options

Watchdog Report

The Watchdog Report shows if devices are communicating, offline, or have not yet been installed in an asset. It is designed to provide a quick snapshot to help manage uptime and productivity within a fleet.

Running the Watchdog report

1. Select Vehicles & Assets from the main menu.

2. Select Watchdog Report from the Report dropdown menu in the upper right-hand corner of the page.

3. Click the Excel icon to download the report, or view it within the database. Click the More Options (three vertical dots) button to download a PDF, or view in your browser.

Activity

Risk Management

The Risk Management report displays information on driving time, idling time, speed, length of stops, and up to six exception rules. As this report uses a large amount of data, it is often used as a template to create various custom reports related to productivity, efficiency, and safety.

Running the Risk Management report

1. Select Activity > Risk Management from the main menu.

2. Use the Options menu to select a Date period, Sub-periods (optional), and Exception rules.

3. Click Apply changes when complete to run the report.

Safety Center

Safety Center is currently in Feature Preview. To access the Safety Center, follow these steps:

1. From the User options dropdown menu, select Options > Feature Preview.

2. Enable the Safety Center toggle, then click Save.

3. Navigate to the Activity page from the main menu, then select Safety Center.

Viewing the Overall Fleet Score

To view the exception data for your fleet, follow these steps:

1. From the Date Period dropdown menu, select the timeframe to generate data for.

2. Click the Apply changes button.

Viewing your score based on individual exceptions

1. Click the Exception Options dropdown from the Fleet Score panel.

2. Select an exception from the dropdown menu to generate data related to that individual exception score.

Customizing exceptions for the Total Exceptions and Exceptions Severity graphs

Total Exceptions

1. Click the Exception Options dropdown menu from the Total Exceptions panel.

2. Select which exception(s) to display on the stacked bar graph.

Exceptions Severity

1. Click the Exception Options dropdown menu from the Exceptions Severity panel.

2. Select an exception to generate data related to that individual exception’s severity.

Viewing exceptions per kilometer based on individual exceptions

1. Click on the Exception Options dropdown menu from the Exceptions Per Kilometer panel.

2. Select an exception from the dropdown menu to generate data related to that individual exception.

Speed Profile

The speed profile is a useful tool that allows users to quickly view an asset’s speed and compare it to the posted speed limits.

Running the Speed Profile report

1. Select Activity > Speed Profile from the main menu.

2. Under Options, search for or select the necessary assets, and then select a Date period.

3. If desired, select a Road speed provider, or leave it set to All (recommended setting).

4. Click Apply changes to view the speed profile report.

* TIP: The blue line represents the asset’s speed, the red line represents the posted speed limit, and the orange line represents the estimated speed limit. Hover your mouse over the graph to view asset speed details, including date and time.

Driver Congregation

The Driver Congregation Report is used to determine when more than one asset or driver is in close proximity to others. This report can be used to monitor the productivity of your fleet and ensure there is no unnecessary congregating of assets or drivers.

Running the Driver Congregation report

1. Select Activity > Driver Congregation from the main menu.

2. Using the Options menu, select a date period and which assets and/or drivers to include in the report.

3. Choose parameters for congregating: the Distance from one to another (Minimum distance between assets), the Minimum overlap time, and the Minimum number of congregating vehicles.

4. Select any zone types to exclude in the Exclude stops in zone types field.

5. Click Apply changes when complete to run the report.

Work Hours

Time Card report

The Time Card Report records accurate work hours for each asset and is used to assist in asset utilization and assignments.

1. Select Activity > Work Hours > Time Card Report from the main menu.

2. Under Options, select a Date period.

3. Select an asset to display activity that occurs inside of assigned work hours, or All to display all activity.

4. Apply changes when complete.

Work Hours

Work Hours allow users to create different sets of hours and work times for their fleet. When set up, they can be used to monitor after hours usage, long lunches, late arrivals, or any other event that should or should not occur during a specific range of time.

Editing standard work hours

1. Select Activity > Work Hours > Work Hours from the main menu.

2. Select Standard hours. If Standard Hours does not appear in your list of work hours, use the search bar at the top of the page to locate it.

3. Click the pencil icon to edit a day and make the desired changes.

4. Click the blue check mark when complete to save changes, or the red X to cancel.

5. Make changes to any other days, or click Add work time to add additional days/times.

W. Click Save when complete.

Adding new work hours

1. Select Activity > Work Hours > Work Hours from the main menu.

2. Click the Add button.

3. Enter a Name for the set of work hours.

4. Click Add work time.

5. Choose a day from the dropdown list.

W. Enter starting and ending times.

7. Click the blue check mark once complete, or the red X to cancel.

e. Return to Step 4 and repeat to add additional days/times.

9. Save when complete.

Adding work holidays

Work Holidays exist so that holidays do not count for or against any work hours based rules.

Select Activity > Work Hours > Work Holidays.

1. Click Add.

2. Enter a name and date for the holiday.

3. Click Save when complete.

• TIP:

  1. Holiday group IDs are used if different drivers have different work days, and holidays will apply to some drivers but not others.

  2. If this is not the case, leave the Holiday Group ID set to 1; otherwise, enter a new Holiday Group ID and save.

  3. After adding in at least one work holiday, all default work hours sets are automatically assigned a Holiday Group ID of 1.

IFTA Report

The International Fuel Tax Agreement (IFTA) exists between the 48 contiguous states of the USA and the Canadian provinces. Its goal is to create a uniform administration of motor fuel taxation law with respect to qualified interjurisdictional motor vehicles.

Running the IFTA report

1. Select Activity > IFTA Report from the main menu.

2. Under Options, select a Date period and Vehicles.

3. Click Apply changes when complete.

Log Data & Collisions

The Collision & Log Data Report provides a vast amount of information from the asset, including GPS logs, speed, accelerometer data, and engine data. Typically, this report is used for research as part of an investigation following a collision.

Running the Log Data & Collisions report

1. Select Activity > Log Data & Collisions from the main menu.

2. Under Options, select a Date period and Vehicles.

3. Apply changes when complete.

HOS

The HOS menu provides access to duty status logs, HOS violations incurred by drivers, and allows

administrators to set availability for drivers.

Viewing duty status logs

1. Select Activity > HOS > Logs from the main menu..

2. Under Options, select a Date Period and Drivers.

3. Click Apply changes when complete.

Viewing driver violations

1. Select Activity > HOS > Violations from the main menu.

2. Under Options, select a Date period and Drivers.

3. Click Apply changes when complete.

Viewing driver availability

1. Select Activity > Hos > Availability from the main menu..

2. Under Options, select a Date period and Drivers. Use the Show only drivers in violation toggle to quickly filter drivers with no violations.

3. Apply changes when complete.

Engine & Maintenance

Fuel Transaction Import

Fuel card transactions can be manually or automatically imported into the Fleet Management Application, which allows fleet managers to verify transactions, identify fraud, and centralize data.

Importing fuel transactions

1. Select Engine & Maintenance > Fuel Transaction Import from the main menu.

2. Click the Browse button to search for and select a file to upload.

3. Click Open File once uploaded.

Engine and Device

Monitoring assets

1. Select Engine & Maintenance > Engine and Device > Asset Monitoring from the main menu.

2. Select the appropriate asset from the list, or use the search bar at the top of the page to filter the list.

3. Use the Sort by drop down menu on the right hand side of the page to quickly sort the list by useful criteria.

Viewing engine faults

1. Select Engine & Maintenance > Engine and Device > Faults from the main menu.

2. Under Options, select a Date period, Assets, and the Diagnostics you wish to see. You can select more than one diagnostic by holding the CTRL key on your keyboard while left clicking with your mouse. Otherwise, all diagnostics will be applied.

3. Select a Source for the diagnostics.

4. Click Apply changes to complete.

Viewing engine measurements

1. Select Engine & Maintenance > Engine and Device > Measurements from the main menu.

2. Select a Date period and Vehicles.

3. Select a Diagnostic (measurement) or Select all.

4. Select a measurement to view individual events, or the graph to view the data in a visual format.

Viewing engine diagnostics

1. Select Engine & Maintenance > Diagnostics from the main menu.

2. Select the Choose source filter button to view diagnostics for that protocol.

Fuel and EV Energy Usage

Displays fuel consumed, distance driven, and fuel economy for the period selected.

Running the Fuel Usage report

1. Select Engine & Maintenance > Fuel and EV Energy Usage from the main menu.

2. Under Options, select a Date period and Assets.

3. Click Apply changes when complete.

4. From the Fuel and EV Energy Usage Report, select the Fill-Ups button to view fuel transactions.

Asset Inspection

Provides a paperless record of asset inspections as well as quick and easy access to the information. Report shows status of the DVIR log for each asset, pre or post trip, driver remarks, and displays repairs and certification (completed or not completed/safe or not safe to operate).

Running the Asset Inspection report

1. Select Engine & Maintenance > DVIR from the main menu.

2. Under Options, select a Date period, Display Options, Vehicles, and/or Trailers.

3. Click Apply changes when complete.

Reminders

Users can easily prioritize the repairs for their assets based on active diagnostic faults using in-depth engine health information. By focusing on proactive asset maintenance, fleets can save on costly asset repairs by detecting issues early and remembering when to perform other minor automotive services.

For more information refer to the Maintenance Center section of the Product Guide.

Exceptions

Exceptions occur when a rule is broken. After setting up rules and gathering data, exceptions reporting can provide valuable insights into driver behavior.

Viewing exceptions

1. Select Rules & Groups > Exceptions from the main menu.

2. From Options, select a Date period.

3. To the right of View by, choose either Asset or Driver to search for assets or drivers.

4. Click the Search rules dropdown arrow to search for and select specific Rules.

5. Toggle Include dismissed events: to Yes to include dismissed events.

W. Click Apply changes when complete.

Setting up email notifications

1. Using the main menu on the left, find and click Rules & Groups > Rules.

2. Click the envelope icon on the right of a default rule, or scroll down to click a custom rule, then click the

Notifications tab.

1. Click Add email.

2. Start typing to select a recipient in the Email field.

3. Click the Add button.

W. Repeat step 3 to add additional recipients.

7. Click Save when complete.

Sending notifications using templates

1. Select Rules & Groups > Rules from the main menu.

2. Click the Notification templates button on the top of the screen, and select the desired template:

3. Add email template is a notification with field tokens.

Add web template is a notification posted to a web URL with field tokens.

Add text template is a popup notification with field tokens.

1. Fill in the fields for applicable templates.

2. Add any applicable tokens. Do not change the token’s name or remove parentheses.

3. Click Save when complete.

Adding distribution lists

Distribution lists create predefined lists of users that receive a notification when a rule is broken.

1. Select Rules & Groups > Rules from the main menu.

2. Click the Distribution lists button on the top of the screen.

3. Click Add at the top of the page.

4. Enter a name for the list.

5. Add emails using the templates available in the dropdown Template menu.

W. Click Save when complete.

Viewing asset locations

1. Add a zone around the relevant area (see the Zones & Messages section).

2. Select Rules & Groups > Rules from the main menu.

3. Click the Add button.

4. If desired, name the rule and assign it to a group.

5. Under the Conditions tab, click Add zone or zone type.

W. Select the zone or zone type from the dropdown list.

7. Select an event and click Add.

e. Save when complete. Data will be generated for events from this point forward.

* NOTE: Events can be viewed by running an exceptions report (see Viewing Exceptions).

Reprocessing data

1. Select Rules & Groups > Rules from the main menu.

2. Click the Reprocess data button on the top of the screen.

3. Select a start date, the appropriate assets, and the relevant rule(s).

4. Click Apply changes when complete.