General and Administration Metrics

GA-PE-1 Primary TICO Contact: Dealer to designate a primary contact to serve as the TICO Brand Manager for the TICO OEM relationship. Brand Manager to serve as the primary point of contact and stakeholder in the OEM-Dealer relationship. Dealer to notify TICO of any change in Brand Manager. Brand Manager should hold a position within the dealer organization that has authority over all areas that touch the TICO brand. 12 Points Available

Key Evaluation Metrics

Dealer Key Contacts Report: TICO will validate that Brand Manager contacts have been provided in the Dealer Key Contacts reporting.

GA-A-1 TICO Annual Business Plans: Dealer to strategically plan their TICO business (all areas) via the TICO Annual Business Plan each year. TICO to send each Dealer (Primary Contact) their respective plan by October 1st of each year. Dealer to engage all leadership internally and return completed plan no later than 45 days after receipt of plan from TICO. TICO Primary Contact to be responsible for coordinating completion within the dealership. 12 Points Available

Key Evaluation Metrics

Annual Business Plan: TICO and the Dealer to accept the annual business plan.

GA-A-2 Key TICO Contacts & TICO Champions: Dealer to supply list of all Key Contacts in each business area to receive TICO Communications and Requisite Trainings relevant to individual business areas and "Champions" responsible for driving the implementation and success of each business area within dealership. Dealer to update Champion information with TICO annually by January 31st of each year.  TICO Brand Manager responsible for completion within the dealership: Senior Management, Sales Champion, Marketing Champion, Service Champion, Parts Champion, Training Champion, Rental & Leasing Champion. 15 Points Available

Key Evaluation Metrics

Dealer Key Contacts Report: TICO will validate that all Champion contacts have been provided in the Dealer Key Contacts reporting.

GA-A-3 Monthly KPI Surveys: Dealer appointed Brand Manager to receive and complete TICO generated survey each month to allow TICO to accurately measure market dynamics in each dealer AOR. Brand Manager to return completed survey within (7) days of receipt. 8 Points Available

Key Evaluation Metrics

Monthly KPI Dealer Submissions: TICO will validate that dealer has submitted the monthly KPI surveys.

GA-A-4 Technology & Tools: Dealer to leverage required technology and tools developed by TICO for dealer success. Dealer personnel are in no event permitted to share credentials to these platforms. Dealer is to notify TICO of any employee termination or departure within 14 days of event in order to manage removal of access to TICO technology platforms. In the event that TICO becomes aware that a particular Dealer credential has been shared or is compromised, TICO has the option to terminate this access. 6 Points Available

Key Evaluation Metrics

Self Certification: Dealer will certify the are using a Brand Standards on the TICO Knowledge website.

GA-ET-1 TICO Dealer Meeting: A minimum of (1) executive/senior leadership to attend TICO Dealer Meeting (CEO, COO or GM. If others, then needs approval by TICO). 10 Points Available

Key Evaluation Metrics

Dealer Meeting Report: TICO will be recording attendance for meetings for compliance.

GA-ET-2 Training: Dealer to utilize TICO Learning Management System (TICO Learning) to participate in required training courses for each business area. Dealer required to meet 100% of TICO established training requirements.  12 Points Available

Key Evaluation Metrics

Dealer LMS Report: TICO will the LMS to check for completed requirements from completed training.

GA-ET-3 Talkin’ TICO Calls: Required Dealer personnel to regularly (100% of calls, and if not available, then have alternate attend in their place) attend and participate in recurring conference calls reviewing OEM updates, programs, etc. with dealer network. 5 Points Available

Key Evaluation Metrics

Dealer Meeting Report: TICO will be recording attendance for meetings for compliance.

GA-ET-4 TICO Factory Visit: Dealer Brand Manager or Executive to visit TICO Factory a minimum of once per year for the purpose of a customer visit, strategic discussion, or training event. 5 Points Available

Key Evaluation Metrics

Dealer Factory Report: TICO will be recording attendance for meetings for compliance.

GA-ET-5 Required dealer personnel to participate in monthly calls (per TICO Monthly Dealer Call Policy) with TICO Regional Sales Manager to cover agenda items: Deale Standards, Sales Pipeline, Deployments, Demo Reviews, Service Reviews, Parts Reviews. 12 Points Available

Key Evaluation Metrics

Dealer Meeting Report: TICO will be recording attendance for meetings for compliance.